§1 Reservation and cancellation
Your order with our agency results in a binding contract between you and our office. This is valid for every order that reaches us via telephone, internet, fax or directly in our office.
A one sided break up of a valid contract is therefore not possible and neither you nor our office have the right to step back from this existing contract.
Even if it so happens that you do not want the ordered tickets anymore, you are obliged to pay the ticket price along with our commission and all existing fees.
§2 Prices and fees
Generally the prices quoted in our online shop include a commission of 25% on top of the original price.
If changed conditions apply for a sale (e.g. a higher commission or tickets sold without a commission) this is indicated under “Ticket-Info” on our website.
§3 Sales tax and delivery fee
All prices include the legal sales tax.
Any added delivery fee is indicated and is then included in the total fee.
§4 Cancellation of the performance
In case a performance is cancelled (change of cast is not included), you have to contact the organizer directly to return your ticket(s). In an emergency case though, we are happy to take over this procedure for you. This is only possible if we have the original tickets at our disposal within the period of time that is stated by the organizer for such cases.
The return of the ticket price will be made by us. We are not obliged to return the commission as we fulfilled our side of the contract by providing the ticket(s).
§5 Liability for tickets lost during delivery
We are trying to make it as easy and comfortable as possible for you to obtain the ordered ticket(s). Therefore we offer several ways of depositing the ticket(s) but would like to point out the limited liability in case of loss of ticket(s):
§ 5a “pick up”
The only way to make sure you receive your tickets with absolute certainty is to pick them
up in our agency during our opening hours.
§ 5b “Deposit at evening box office”
We gladly deposit the ordered ticket(s) at the evening box office of the place of performance (if the organizer approves of that). Ticket(s) can be picked up under your name (or a reservation number) from 30 mins. prior to performance onwards.
The deposit is a voluntary service provided by the staff at the box office. We are liable only for providing the deposit.
If you do not receive your tickets after we deposited them, we shall not be held liable.
It is always helpful to know the exact seats as in that case replacement tickets can be issued at the place of the performance. This can be difficult though if the tickets are standing room tickets – in such a situation you might gain entry through a confirmation of your purchase.
§ 5c “delivery by mail”
We also mail tickets in exchange for a postage fee; the letter will not be sent by registered mail but we note down the date of dispatch and the exact seats we booked for you.
We shall not be held liable for loss of tickets during postal delivery! Here too it is helpful to know the exact seats as in that case replacement tickets can be issued at the place of the performance (shortly before the performance starts). This can be difficult though if the tickets are standing room tickets – in such a situation you might gain entry through a confirmation of your purchase.
§ 5d “Hotel delivery”
In exchange of a delivery fee we can deliver ticket to Hotels in Vienna.
The deposit is a voluntary service provided by the staff at the Hotel. We are liable only for providing the deposit.
If you do not receive your tickets after we deposited them, we shall not be held liable.
It is always helpful to know the exact seats as in that case replacement tickets can be issued at the place of the performance. This can be difficult though if the tickets are standing room tickets – in such a situation you might gain entry through a confirmation of your purchase.
